We are committed to ensuring the privacy and security of your personal information.
We collect information about you when you use our products or services, or deal with us. We may also collect information about you from other people and organisations.
We collect personal information about you when you use our products or services, or deal with us in some way.
This includes collecting information when you:
The information we collect from you may include:
The Privacy Act protects your sensitive information — such as information about your religion, ethnicity, health or biometrics (for example, your fingerprints). If we need this type of information, we’ll ask for your permission — except where otherwise allowed by law.
We’re careful about how we use your information. We use it to deliver our products and services. We also use your information for other reasons, such as to better understand you and your needs, and to let you know about other products and services you might be interested in.
We collect, use and exchange your information so we can:
We may also collect, use and exchange your information for other reasons where the law allows or requires us.
From time to time, we may also use your information to tell you about products or services we think you might be interested in. To do this, we may contact you by:
We’re always working to improve our products and services and give you the best customer experience.
New technologies let us combine information we have about you and our other customers, for example transaction information, with data from other sources, such as third party websites or the Australian Bureau of Statistics. We analyse this data to learn more about you and other customers, and how to improve our products and services.
We sometimes use this combined data to help other businesses better understand their customers. When we do, we don’t pass on any personal information about you.
We may also share your information with third parties where the law otherwise allows.
These third parties can include:
We are are trained in how to keep your information safe and secure. We use secure systems and buildings to hold your information. We aim to only keep your information for as long as we need it.
We store your hard copy and electronic records in secure buildings and systems, or using trusted third parties. Here are some of the things we do to protect your information.
We aim to keep personal information only for as long as we need it – for example for business or legal reasons. When we no longer need information, we take reasonable steps to securely destroy or de-identify it.
If you want to update your personal information, or if you have a privacy concern, or need more information - help is just a phone call away.